Returns Policy
All portraits are custom commissions, hand-drawn from the photograph provided by the client.
Because each piece is unique and made to order, returns, cancellations and changes are not accepted once the process has started, except in the specific cases described below:
🔹 Damage during shipping
If your portrait arrives damaged, please notify me in writing at info@denanunez.com within 7 calendar days of receiving it, attaching clear photos of:
the packaging, and
the damage to the artwork.
🔹 Verifiable execution errors
Only errors that are clearly attributable to the artist will be considered — for example:
a misspelled name
the wrong animal
Subjective aspects such as colour nuances, style, artistic interpretation or “I imagined it differently” will not be considered defects.
❌ Changes or touch-ups after delivery
No modifications or touch-ups are accepted once the artwork has been delivered based on personal preferences, including:
colour changes
changes in expression
changes to the background
added details that were not specified beforehand
💸 Payment and cancellation terms
To confirm the commission, the client pays 50% of the total price in advance.
This deposit is non-refundable if the client cancels, as it covers both:
the cost of materials, and
the reservation of a specific time slot in my schedule, which cannot be offered to someone else.
The remaining 50% is paid once the portrait has been approved, before shipping.
According to Article 103.c of Royal Legislative Decree 1/2007 (Spain), goods made to the consumer’s specifications or clearly personalised are exempt from the right of withdrawal.
